Developer docs
If your issue is about authentication, request format, partner order number, or error codes, start with the API documentation.
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FAQs and Troubleshooting Guides
Use the diagnostic paths below for OTP, rentals, deposits, API keys, and referral commission before opening a support ticket.
Account and order support
For deposits, activation orders, rentals, or commission withdrawals, prepare the order number, transaction hash, or screenshots.
Contact supportStart with the right diagnostic path
Most issues can be located quickly through order status, deposit status, and API request context.
Confirm target compatibility
Some platforms restrict virtual numbers. Check service, country, and stock estimate before creating an order.
Review order status
Separate waiting, completed, timeout, failed, cancelled, and manual review states before retrying.
Check deposit and balance
Wrong chain, asset, or amount can trigger manual review. An order is not created when the available balance is insufficient.
FAQ
Common questions about OTP, deposits, rentals, API, and account security.
Can guests browse services and prices?
No. The public website only introduces the product. Real services, countries, stock, and prices require sign-in.
How long does a deposit take?
Deposits are credited after the configured chain confirmations. Chain, asset, or amount mismatches go to manual review.
What should I do if the SMS does not arrive?
Check the order status using its order number first. A full refund is issued after a definite allocation failure or a confirmed release with no SMS. Unclear results go to manual review to avoid duplicate charges.
Can I cancel a rental number?
Users cannot cancel an activated rental. A definite procurement failure is refunded in full; service interruptions are reviewed manually and any refund follows the platform decision.
How should I protect API keys?
API keys are shown only once at creation. Configure a fixed egress IP whitelist and revoke leaked keys immediately. Webhooks use the active API key and do not create a separate signing secret.
Why does the price API return one price only?
MangoOTP returns the current Catalog sell price and inventory estimate without exposing providers or routes. Current price and inventory are reloaded at order creation.
Why does order creation require sellPrice and an optional ceiling?
sellPrice is the price just observed by the partner. Without maxSellPrice it must match exactly; with a ceiling, the current price may proceed only when it does not exceed that ceiling.
Can referral commission be withdrawn?
Released commission can be withdrawn according to platform rules. Users must bind a withdrawal wallet and pay the configured chain fee.
What if I cannot receive an email code?
Check spam, spelling, and send-rate limits. If it still fails, send your account email and request time to support.
Which use cases can be restricted?
Illegal, fraudulent, credential-stuffing, abusive bulk usage, payments, and high-risk financial scenarios can be restricted or manually reviewed.
Still need help?
Send your account email, order number, deposit transaction hash, API request ID, or screenshots so support can locate the issue quickly.
mailContact mangootpsupport@gmail.com