MangoOTP Refund Policy

1. Activation orders

A full refund is credited to service balance when allocation definitively fails, cancellation is confirmed, or the default fifteen-minute waiting period ends and the platform confirms that no SMS was received and the number was released.

If purchase, SMS or release status is unclear, the order and reserved funds remain under verification and no immediate refund is promised. An order with a received SMS or verification code is not refundable.

2. Rental orders

A rental is fully refunded if procurement definitively fails before activation. Activated rentals cannot be cancelled by the user and natural expiry is not refundable. If an active rental is interrupted, the platform independently determines a full, partial or zero user refund based on the user-side service result; it is not automatically calculated from an external reimbursement.

3. Refund form and balance

Eligible service refunds are credited only to service balance. They are not returned as cash, blockchain assets or a transfer to another user.

Service balance cannot be withdrawn. An account deleted after 365 days without effective activity is not restored and its remaining balance is not restored.

4. Top-ups

Blockchain and other confirmed top-ups are generally irreversible and are not automatically returned to the sender. Wrong network, unsupported asset, fees, underpayment, overpayment and late payment are reviewed under the Payment and Top-up Policy and do not create an automatic refund right.

5. Abuse and support

Abuse of cancellation, timeout or refund rules may result in restrictions. To query a missing refund, first check the latest order and balance record, then contact mangootpsupport@gmail.com with the account email, order number, time and supporting evidence. Do not create duplicate orders solely because a request timed out.